Addressing the Lack of Belonging among students in Hamburg Through Activity-based Spatial Design

Abstract

Large cities with several universities often promise diversity and connection, but in practice student life is frequently shaped by institutional boundaries. In Hamburg, even though universities are geographically close and student populations are diverse, meaningful interaction across institutions remains limited. This situation can be particularly challenging for international students, many of whom experience social isolation and difficulties forming connections beyond their own university. This research explores the idea of a cross‑university Student Hub as a shared space and service designed to support social integration and strengthen students’ sense of belonging. The study uses a mixed‑methods approach, combining environmental observation, an online survey (n = 30), and semi‑structured interviews with three international students. Together, these methods helped identify barriers to cross‑university interaction and revealed how existing student spaces are experienced. The findings show that current spaces are often seen as fragmented, restricted to single institutions, and lacking activities that encourage social interaction. Students consistently highlighted the importance of structured activities, low‑pressure social settings, and inclusive environments that make it easier to engage without feeling overwhelmed. Drawing on Student Integration Theory and Social Identity Theory, the research translates these insights into a service design proposal for a cross‑institutional Student Hub that prioritizes accessibility, affordability, and regular social programming. The proposed intervention aims to support gradual engagement, foster cross‑cultural connections, and make belonging something students can experience rather than abstractly define. While the study is limited by its sample size and context, it demonstrates how service design can respond to social isolation in higher education and offers a strong foundation for future pilot testing and long‑term evaluation.